Frequently Asked Questions
Concierge & Support
How long does delivery take?
For orders within the United Arab Emirates (UAE), delivery takes 2 to 3 business days. For other GCC countries (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman), shipping takes 5 to 10 business days.
Are IT Beauty lenses safe for daily wear?
Yes, all IT Beauty contact lenses are manufactured to strict global health and safety guidelines. They are made from advanced hydrogel materials that maximize oxygen flow and moisture retention, ensuring comfort for sensitive eyes.
Can I return or exchange my contact lenses?
We accept returns or exchanges within 14 days of purchase only if the product box is completely unopened and the original seals are intact. Due to hygiene and safety regulations, opened or tampered lens boxes cannot be returned.
How can I contact IT Beauty concierge support?
You can contact our customer care team via email or WhatsApp. Our concierge is available from Monday to Saturday, 9:00 AM to 6:00 PM GST to assist with your order or product questions.